Frequently Asked Questions
Everything you need to know about your Wacoal experience.
How do I find my perfect bra size?
We recommend using our comprehensive Fit Guide available on our website. You can also use our 'Fit Finder' tool or visit a professional fitter at a participating retail location to ensure you are getting the support you need.
What is your return and exchange policy?
We offer free returns and exchanges within 60 days of purchase, provided the items are in their original condition with all tags attached. Please note that for hygienic reasons, certain items like hosiery cannot be returned once opened.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your order sooner.
How should I care for my Wacoal lingerie?
To maintain the shape and elasticity of your bras, we recommend hand washing them in cold water with a mild detergent and laying them flat to dry. Avoid using a dryer as heat can damage the delicate fabrics.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.
Can I track my order after it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.